Place an order in minutes, pay securely, and watch it move through 7 clear checkpoints — right up to your doorstep and a WhatsApp confirmation.
Open the Urban app, select a category (e.g. Home Repair), choose a subcategory (e.g. Plumbing), pick the exact service (e.g. Tap Leak Fix), and place your order.
Pay via Razorpay using UPI, Debit/Credit Card, Net Banking, or your Urban Wallet balance. All transactions are encrypted and instant — secured by Razorpay.
As soon as payment succeeds, your order is created and you receive two WhatsApp messages — PAYMENT_SUCCESS and ORDER_CREATED — so you know it's live immediately.
Our operations team reviews your order in the Urban Admin panel, selects the best available, verified Serviceman in your area, and assigns the job — all within minutes.
The assigned Serviceman receives the job on their Urban Guru app. They accept the order (within a 45-second window), and you instantly get a WhatsApp update — ORDER_ACCEPTED.
The Serviceman arrives, completes the job, and marks the order as complete on their app. You get a completion screen and are prompted to rate your experience.
You receive the final ORDER_COMPLETED WhatsApp notification. Your order is logged in your Urban history with a full receipt, and the order lifecycle is complete.
Book a service in under a minute and experience Urban's fully tracked home service flow.
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